Clay Earth

At TheNorthStreet, a brand owned by Northstreet Fashion House Pvt Ltd, we value our customers and aim to provide the best shopping experience. Please read our policy carefully before placing an order.

Exchange Policy

We do not offer exchanges on any products. Customers are requested to check the size guide and product details thoroughly before completing their purchase.

Returns Policy

Returns are only accepted under the following conditions:

1. Wrong Size Shipped – If the size delivered does not match the size ordered.

2. Damaged Product – If the product arrives in a damaged condition.

3. Wrong Item Delivered – If you receive an item different from what you ordered.

Return Process

• Customers must raise a return request within 48 hours of delivery by contacting our support team at [insert email/phone number].

• The item must be unused, unworn, and returned with all original tags and packaging intact.

• Once inspected and approved, we will process a refund to the original payment method or as store credit (as applicable).

Shipping & Delivery

• Orders are dispatched within 1–3 business days after order confirmation.

• Delivery timelines may vary depending on the customer’s location and courier service availability.

Contact Us

For any queries regarding returns or shipping, please reach out to us at:

📩admin@thenorthatreet.in

📞 ‪+91 98453 65498‬